We hope you are delighted with your De Beers jewellery. If for any reason you decide not to keep your online purchase, De Beers will accept merchandise in its original condition for a full refund when accompanied by the original sales slip. Refunds may only be issued in the same form as was utilized for payment. Merchandise must be returned within 30 days from date of delivery. Please note that any associated shipping costs will not be subject to refund and that a different return policy may be applicable for in-store purchases.
Before returning the item(s), you will need to contact our representatives on 1-888-376-9230 to obtain a Returned Merchandise Authorization (RMA) number. The item you return must be presented in saleable condition with the appropriate sales invoice and all original packaging and enclosures. Take care to return any certificates that accompanied the item, as neglecting to do so will render you liable for the $250 replacement cost.
We recommend shipping returned merchandise via insured parcel post for tracking purposes. We also recommend that customers request adequate insurance to cover the purchase price of the shipment. De Beers will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled. We cannot accept returns that have been worn, used, altered or damaged. We reserve the right to refuse return of any merchandise that does not meet the above return requirements according to De Beers’ sole discretion.