All purchases will be hand-wrapped for you in our signature white gift box with our De Beers logo ribbon. A gift bag will be included for you to present your gift. At checkout you have the option of including a gift message with each item purchased which will come with your package enclosed in a white envelope. Your purchase will then be securely packaged in an unmarked corrugated box and shipped via insured FedEx Priority Overnight.
Q: Is all De Beers diamond jewelry available for purchase online?
A: Our website features an extensive collection of De Beers merchandise for online shopping. We continually add to our online merchandise offering.
Q: How do I place an order on debeers.com?
A: Ordering on debeers.com is easy and safe. Once you have found the item you would like to purchase, click the "Add to Bag" button to place it in your Shopping Bag. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information. You may also order over the phone, by calling 1-888-376-9230.
Q: Is it safe to order on debeers.com?
A: Yes, it is safe to order on debeers.com. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. At debeers.com we respect your privacy, and we will only disclose your personal information as described in our Privacy Policy.
Q: Do you offer payment plans or financing?
A: We do not currently offer financing plans; however, we are always striving to meet the needs of our clients and are looking to offer this option in the near future. In the meantime, we do offer the ability to pay via multiple credit cards. Please contact us at 1-888-376-9230 for further information.
Q: How can I check on the status of my order?
A: You can access order information through the My Account page or by contacting us at
clientservices@debeers.com.
Q: Can someone assist me with my purchase?
A: We would be happy to assist you with answering any questions you may have regarding your purchase either online or in one of our boutiques. You may either contact us at 1-888-376-9230 or
clientservices@debeers.com or make an appointment to visit with one of our boutique Brand Ambassadors who will work with you to make your selection.
Q: How do I find my ring size?
A: Download and consult the De Beers Ring sizer for help.
printable PDF file.
Q: Do other stores or websites sell De Beers jewelry?
A: De Beers cut-diamonds and diamond jewelry are exclusive and only available from our De Beers boutiques around the world. See
Our Stores for locations.
Q: Do you offer customized pieces?
A: We do not offer customization, however, all of our collections have been designed to showcase the beauty of the diamonds and we are certain you will find a piece that you will love.
Q: Do you sell the settings or loose diamonds?
A: No, all of our diamonds are already mounted in our unique De Beers signature settings. This enables us to offer the best quality control in our diamonds and settings with the most recognized name in the industry.
Q: Do you guarantee your jewelry?
A: Every diamond jewelry purchase comes with our De Beers Diamond Passport. Each diamond is meticulously catalogued and documented for you; from the unique numbered code we give every stone, to the color, clarity, carat weight, metal type and the exact cut and measurements. The De Beers Diamond Passport is also our guarantee that every single De Beers diamond is natural, untreated, conflict-free and child labor-free.
We do not guarantee your diamond against damage, loss or theft and we recommend you obtain insurance as you would with any other luxury purchase
Q: Where do De Beers diamonds come from?
A: De Beers sources the finest diamonds from all over the world and sells only diamonds that are 100% conflict-free.
Q: What are conflict diamonds?
A: Conflict diamonds are rough, uncut diamonds used by rebel movements or their allies to finance armed conflict aimed at undermining legitimate governments. In 1998, the Non-Governmental Organization (NGO) - Global Witness brought to the world’s attention the fact that rebel groups were funding their war against the legitimate government in this way.
The De Beers Group has been working with governments through the United Nations and other international organizations to ensure that future conflicts cannot be funded in this way, and the De Beers Group was instrumental in creating the World Diamond Council to represent the international diamond and jewelry industry in the Kimberley Process.
See our page on
Social Responsibility to learn more.
Q: How do I find out more about the Diamond Class Action Settlement?
A: Although the De Beers Group, the mining and rough diamond sales company, is one of the shareholders in De Beers Diamond Jewellers, we cannot speak for De Beers on this issue. However, there is a website set up by the lawyers of the plaintiffs of this class action, www.diamondclassaction.com, where consumers can find out more about the settlement and whether, and if so how, they are able to make a claim.
Q: Is my purchase from a De Beers store covered by the Diamond Class Action Settlement?
A: Purchases of diamond jewelry from a De Beers store are not covered by the Settlement and you cannot submit a claim for such purchases.
