We have now extended our return policy to 60 days for eligible purchases made from 15 November to 15 December.
Whether you’re shopping from home or visiting one of our stores, our Brand Ambassadors and client services team are passionate about providing you with a shopping experience that is tailored just for you.
Frequently Asked Questions
If you have an enquiry about an order, our in-store services or our returns policy, explore our frequently asked questions.
Our expert Brand Ambassadors will be glad to advise on your purchase and respond to your enquiries. You can book an appointment to visit one of our stores or contact us through live chat, submitting an enquiry, email, call back or telephone. Please also feel free to visit our FAQs page.
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How image search works
Find your new favourite treasure with De Beers Jewellers visual search tool
1. Click on the ‘Take or upload a picture’ button.
2. Take a photo of the jewellery or upload a jewellery image.
3. Discover De Beers Jewellers’ recommendations of similar diamond jewellery.