De Beers Unlocked Terms and Conditions | De Beers AU

De Beers Unlocked Terms and Conditions

(These T&Cs were last revised on 20/02/25)

1. DE BEERS UNLOCKED

1.1. De Beers Jewellers Limited (“De Beers”) is pleased to offer its registration services, De Beers Unlocked, that you can use to register your De Beers jewellery (“De Beers Unlocked”) with De Beers.

2. WHY ARE THESE TERMS AND CONDITIONS IMPORTANT?

2.1. Please read these terms and conditions ("T&Cs") carefully before you register, or attempt to register, your item with De Beers Unlocked.

2.2. By registering, or attempting to register, an item with De Beers Unlocked or otherwise using De Beers Unlocked you agree to these T&Cs and the documents referred to within them. De Beers reserves the right to modify the T&Cs at any time and your continued use of De Beers Unlocked after any such modifications will be considered as your acceptance of the modified T&Cs. Please check this webpage on a regular basis and familiarise yourself with any changes as they are binding on you. We will update the 'last revised' date at the top of this page when changes are made.

3. REGISTRATION

3.1. To register your De Beers jewellery with De Beers Unlocked, you must have purchased your item of De Beers jewellery from us (either in any of the De Beers stores listed on our website or online from our De Beers website, or from our De Beers WeChat Mini Programme), or from one of our authorised marketplaces (Farfetch, Tmall, JD.com or Net-a-Porter), except where the jewellery has been purchased with a staff discount or at any sample sale. De Beers Unlocked is not available for the registration of De Beers jewellery that has been purchased from any other third party, or purchased with a staff discount or at any sample sale. We reserve the right to cancel any registrations that are made in breach of this clause.

3.2. You must be 18 or over to accept these terms and register your De Beers jewellery within De Beers Unlocked. You can only register an item of De Beers jewellery with De Beers Unlocked if both you and the person you are registering on behalf of is over the age of 18. We reserve the right to cancel any registrations that are made in breach of this clause.

3.3. In order to begin the process of registering your De Beers jewellery you will need to complete the registration form found here De Beers Unlocked. You can also find the registration form by scanning the QR code in your De Beers purchase collaterals or cleaning kit, if you have one.

3.4. Once we have received your completed registration form we will begin the process of registering your De Beers jewellery with De Beers Unlocked.

3.5. To ensure that each item of De Beers jewellery is registered to the right individual, we will require confirmation from the purchaser (if the purchaser is not the person seeking to register the relevant item) that he or she has gifted the item to you before we can register your De Beers jewellery. We will contact the purchaser directly to obtain this confirmation.

3.6. Your De Beers jewellery is not registered with De Beers Unlocked until we have sent you a confirmation email confirming your registration. De Beers may refuse an application to register an item of De Beers jewellery for any reason.

3.7. Each item of De Beers jewellery can only be registered once with De Beers Unlocked. De Beers reserves the right to refuse or remove additional registration at any time.

3.8. If you are registering an item of De Beers jewellery with De Beers Unlocked on behalf of someone else you are responsible for ensuring that such person is aware of these T&Cs and any other terms referred to in, and that they comply with them.

4. OWNERSHIP

De Beers Unlocked is not intended to be a platform by which you can register legal ownership of any item of De Beers jewellery. As a result, any confirmation from De Beers that the relevant item of De Beers jewellery has been registered with De Beers Unlocked is not confirmation that you are, or any other person is, the legal owner of the relevant item of De Beers jewellery. We shall not be responsible if any item of De Beers jewellery is registered to an individual who is not the legal owner of the relevant item.

5. REMOVAL OF REGISTRATION

5.1. You must let us know in the event your De Beers jewellery is no longer in your possession (e.g. because it has been lost or stolen, or you have gifted it, sold it or otherwise transferred it to someone else).

5.2. In the event that your De Beers jewellery is no longer in your possession or you would like to de-register your De Beers jewellery from De Beers Unlocked you can de-register your De Beers jewellery by contacting our Client Services Team or speaking to your De Beers Brand Ambassador in store.

6. DE-LINKING PURCHASER AND WEARER

As we are unable to register your De Beers jewellery with De Beers Unlocked until we have confirmed that the purchaser (if someone else other than you) has gifted the item to you, we need to create a link in our systems between yourself and the purchaser of your De Beers jewellery. If you would like to remove this link after registration has been completed you can do so by contacting our Client Services Team or speaking to your De Beers Brand Ambassador in store

7. CHANGES TO DE BEERS UNLOCKED

We may update and change the process by which you can register items with De Beers Unlocked and any of the functionality of De Beers Unlocked. We will try to give you reasonable notice of any major changes.

8. WE MAY SUSPEND OR WITHDRAW DE BEERS UNLOCKED

8.1. De Beers Unlocked is made available free of charge.

8.2. We do not guarantee that De Beers Unlocked, or any registration within it, will always be available, correct or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of De Beers Unlocked for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

9. YOUR USE OF DE BEERS UNLOCKED

9.1. De Beers Unlocked is for your personal and non-commercial use only.

9.2. We seek to make De Beers Unlocked as accessible as possible. If you have any difficulties using De Beers Unlocked, please contact Client Services.

9.3. We may prevent or suspend your ability to register your De Beers jewellery with De Beers Unlocked or remove any existing registrations if you do not comply with any part of these T&Cs, any terms or policies to which they refer or any applicable law.

9.4. You must not:

9.4.1. download or modify the information held on De Beers Unlocked, or any portion of it;

9.4.2. interfere with or disrupt any network connected to De Beers Unlocked or gain unauthorised access to other computer systems;

9.4.3. to interfere with the enjoyment or use of De Beers Unlocked by any other person; or

9.4.4. use De Beers Unlocked for any purpose which is unlawful.

9.5. In addition you may not, in relation to De Beers Unlocked, use any:

9.5.1. data mining, robots, or similar data gathering and extraction tools;

9.5.2. framing techniques to enclose the trademarks, logos and other proprietary images, text layouts and formats which we use; or

9.5.3. meta tags or any other hidden text which uses our name or trademarks.

9.6. Registering your De Beers jewellery does not give you permission to use any of the trademarks, designs, get-up and/or logos contained on the registration form.

9.7. We do not represent or warrant that the material contained in De Beers Unlocked (including all registrations) or our server(s) will operate without interruption or delay or will be error-free, free from defects, viruses or bugs or compatible with any other software or material. De Beers Unlocked is provided as is. Registering your item of De Beers jewellery with or otherwise accessing De Beers Unlocked is entirely at your own risk.

10. OTHER APPLICABLE POLICIES

10.1. You acknowledge that the following additional polices and terms shall apply to your use of De Beers Unlocked:

10.1.1. Our Privacy and Cookies Policy which sets out the terms on which we process any personal data we collect from you or that you provide to us. By using De Beers Unlocked, you acknowledge that you have read and understood our Privacy and Cookies Policy.

10.1.2. The De Beers Terms and Conditions which set out terms relating to the use of any online and/or mobile website operated by us.

10.1.3. Our Acceptable Use Policy which sets out the permitted and prohibited uses of De Beers Unlocked. By using De Beers Unlocked, you agree to comply with this policy.

11. OTHER APPLICABLE TERMS

11.1. De Beers Unlocked and all intellectual property rights in it are owned by us. Intellectual property rights means rights such as: copyright, trademarks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We reserve all of our rights in any intellectual property in connection with De Beers Unlocked. This means, for example, that we remain owners of such rights and we are free to use them as we see fit.

11.2. Nothing in these T&Cs grants you any legal rights in De Beers Unlocked (or any content contained therein) other than as necessary to enable you to register your De Beers jewellery with De Beers Unlocked.

11.3. De Beers does not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

11.4. We only provide De Beers Unlocked for domestic and private use. You agree not to use De Beers Unlocked for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

11.5. We may transfer our rights and obligations under these T&Cs to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to cancel the contract within 7 days of us telling you about it and we will refund you any payments you have made in advance for products not provided.

11.6. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these T&Cs.

11.7. No waiver by us shall be construed as a waiver of any right for any breach of these T&Cs.

11.8. If any provision of these T&Cs shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable and shall not affect the validity and enforceability of any of the remaining T&Cs.

11.9. These T&Cs govern our relationship with you. Your statutory rights are not affected by these T&Cs. Nothing in these T&Cs shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation.

11.10. Nothing in these T&Cs is intended to limit any statutory rights that you have as a consumer under applicable law to the extent that such rights cannot be limited under applicable law.

11.11. These T&Cs are governed by English law and wherever you live you can bring claims relating to these T&Cs and De Beers Unlocked against us in the English courts.

De Beers Jewellers Limited, a company registered in England and Wales (company number 04117269), whose registered offices are at 17 Charterhouse Street, London, EC1N 6RA, United Kingdom.