Once you have chosen your products, add them to your shopping bag by clicking on “add to bag”
The order process has 4 steps:
- Login or register by creating your own De Beers account, using your email address and password. You can use this for future orders and to save items to your wishlist. You can also proceed with a guest account.
- Fill in your delivery details
- Complete your payment information
- Review your order and submit.
If your order is successful, you will receive an email to acknowledge that we have received your order. If you do not see this in the 30 minutes following your order, please contact us.
Note: Your security settings may default this email to your junk mail so please also check there
Yes. You may accompany your purchase with a personalised message. Please select “this order is a gift” at checkout to add your message.
If you wish to modify or cancel your order, please contactour Client Services teamquoting your order number for assistance. If your order has already been processed, we will not be able to modify or cancel it. We will however be happy to assist you with a return or exchange.
We will be delighted to advise you over the phone. To ensure maximum security, however, the purchase cannot be made over the phone and must be made through the website, or a secure payment link. Our client services team will be happy to talk you through this process, you can contact them.
For Australia, Austria, Belgium, Canada, France, Germany, Greece, Hong Kong, Italy, Netherlands, Sweden, Taiwan, Macau, United Kingdom the price quoted at check-out should include all relevant taxes and duties.
For United States, sales tax will be added to the price at checkout depending on the state of delivery.
If you would like to request a VAT invoice, please reach out to our Client Services teamwho will support.
Unfortunately, we are not able to apply a discount to orders.
We accept all major card payments and PayPal. You may also choose to pay by bank transfer. Please contact our Client Services teamfor more information.