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Client Services BOOK AN APPOINTMENT AFTER SALES AND CARE FREQUENTLY ASKED QUESTIONSClient Services
Book an Appointment
In-store Appointments
Discover our diamond jewellery collections at a store of your choice, where you’ll receive expert help and guidance in a private consultation.
Virtual Appointments
Explore our diamond jewellery collections in the ultimate online experience – Virtual Home of Diamonds – hosted by a brand ambassador at De Beers New York Madison Avenue.
After Sales and Care
Diamond Jewellery Cleaning
Have your diamond jewellery meticulously cleaned. This service includes an advised annual inspection of the diamonds and their settings.
Diamond Setting Care
Preserve the beauty of your De Beers jewellery with an advised annual inspection of your diamonds and their settings.
Jewellery Polishing
Our experts will be happy to inspect your jewellery to determine if it’s eligible for a freshen up. Complimentary on first polish.
Personalise Your Jewellery
Have your diamond jewellery engraved and make it even more meaningful. Complimentary on diamond engagement ring or wedding band purchase.
Diamond Jewellery Resizing
A ring should slip on with ease, remaining safe and secure. Complimentary on first engagement ring / plain wedding band (within 3 months of purchase).
Diamond Remounting
Preserve your De Beers diamond by remounting it to another design of your choosing. The cost of this service is determined by the design.
For You Forever
Create your perfect diamond engagement ring using our bespoke service, For You, Forever. The only ring like it in the world. One-of-a-kind. Just like the one you love.
Ring Size Guide
The most accurate finger measurements can be provided in any of our stores, but surprises aren’t that simple, so we’ve created a simple ring size guide to help you find the perfect fit.
